In financial markets, losses total to millions of
dollars per hour of downtime.
??? Downtime.damages.relationships: Many organizations now offer Web-based applications
and interfaces that provide access to databases. Some of these provide
customers, in a self-service fashion, with information about their outstanding orders
or account balances. Other applications give partners (e.g., suppliers and distributors)
access to inventory levels and production schedules. Such applications are very valuable.
Therefore, customers and partners develop dependencies and expect them to be
available continuously. Database downtime thwarts these expectations, thus damaging
important relationships. Customers and partners may shift their business elsewhere,
perceiving downtime as a lack of dependability.
??? Downtime.disrupts.supply.chains: In the manufacturing sector, database downtime
can hamper material management and resources planning, which, in turn, reduces yield
on the production floor. Likewise, in the retail industry, database downtime halts just-
Rada deh & Al-Ameed
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