In the world enterprise application integrations, this utility
can be extremely valuable.
Product Comparison
The idea of product comparison is simple; place assets in a side-by-side framework where
similar metadata elements can be compared. A good example of this utility is Dell and
their laptop comparison pages. The customer can see the various laptops, images, prices,
configurations, and support options. The product comparison function allows the customer
to make an educated selection of the products offered. The essence of the online customer
Stephens
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experience is the perception of complete control, and that is exactly what needs to be done
with enterprise assets. Imagine how this kind of utility could be used with the enormous
collection of XML vocabulary standards, or the volume of Web services that will be available
in the next few years.
Customer.Support.Environment
While technology and new architectures get the majority of the headlines, at the implementation
level, it still all comes down to the customer (Figure 6 label #5). The customer
is the person or group that receives products or services of the Metadata group.
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