One area lacking in the current literature is a real-world
strategy for applying appropriate design patterns and architectural approaches that improve
the performance and reliability of today??™s enterprise Web experiences. In addition, intranets
often impose additional constraints, budgets, legacy systems, network bandwidth limitations,
and the general desire to do more with less (Appel, Dhadwal, & Pietraszek, 2003).
Intranets are a fertile ground for trying new approaches in the hope of solving real problems.
The payoff for finding the right architecture or design is that it often leads to solutions
that perform to expectations, are easily maintained and, most importantly, help transform
the business. Popular examples of this are expertise location systems (AskMeCorp, 2005;
Autonomy, 2005; Entopia, 2005; Tacit, 2005). These systems allow users to find people or
answers to questions in a fast and efficient way. Helping employees in an enterprise to find
each other or other knowledge repositories has a direct impact on the company??™s ability to
draw from its network in real-time.
Example: Amy is a sales representative with Acme, Inc., and is at a client??™s location pitching
her products.
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