, 2004).
0 Goodman, Inampud , & Doran
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The.Platform.and.Plumbing.Can.Impact.Perceived.........
Performance
Managing end user perception is a key task in achieving high customer satisfaction. With
the continual push for a service-oriented architecture and componentization, the dependency
list keeps growing. Exposing services also means providing consistent, reliable service;
impacting and exploiting applications in acceptable ways. One of the problems is that not
everything is managed in the application architecture layer. Platform and network plumbing
can have serious impacts to perceived performance.
Applications are often made up of many components and software stacks. Each component
contributes to the overall application platform, and it is possible to combine modules that
work better or worse. This fact often drives solution providers into single-silo approaches,
embracing a single vendor or a specific recipe of vendors to deliver solutions. A more mature
approach is to realize the need for standards-based solutions to ensure that components are
easily mixed and matched without impacting the exact implementation of the application.
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