As the pool of users is big, the variation
of influences is also wide ranging, which makes the user preferences a significant factor in
the development of such applications.
With the increasing use of Web interfaces across organizations, for example, corporate and
supporting applications, comes a dramatic increase in the number of users of the resulting
systems. Due to this trend of connecting more and more of an organization??™s staff and clients
together via Web interfaces, the system design models are becoming more user-centric, and
place user requirements higher on the priorities list. Moreover, user satisfaction is also a
major performance and quality indicator. This trend is also evident in our case study. As
we report, the development team tended to focus totally on the user satisfaction and kept
on incorporating the new and changing user requirements in the project design even to the
last stages of development. This factor brought the Web application closer to failure due to
a decrease in reliability.
Learning.Lessons.from.a.Failure.
The IS failure in developing countries carries more importance for learning and investigation
of failure causes, as it not only wastes the scarce and precious allocated resources but also
discourages further investment.
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