This chapter is a first step to fill this gap. We have chosen one small and simple
IS project to study ISDP failure in Pakistan. We would also like to point out that a single
case study can provide no basis for estimation of overall failure/success rates in Pakistan,
and further work needs to done in this direction.
ISDP.Failure.And.Complexity
In this section we discuss the type of factors that can participate in an information system
development failure and the associated role of project complexity in failure.
ISDP.Factors.and.Dependencies
In this section we discuss what type of factors can participate in an information system
development failure. During the four stages of the information system development process
(initiation, development, implementation and operation), the development process is
influenced by various factors; however, the degree of influence of these factors varies at
different stages. There is no definite list of factors and no definite degree of influence which
they make on the process. In order to understand the different possible factors, it is useful
to discuss them from different perspectives. One perspective is that of the user factors
(Havelka, 2002); these include:
??? Biasness of users towards system performance;
??? Commitment of users towards providing support to project;
??? Communication skills of the users: whether or not the users can elaborate the needs
and shortcomings of delivered system;
??? Computer literacy levels of the users: whether or not the users can understand barriers
and bottlenecks of common systems;
??? Extent of users??™ participation in requirement gathering phase to the training phase;
??? Users??™ know-how about the organizational processes and work flows; and
??? Users??™ understanding of the requirements of the new information system.
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