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supporters, then the flow of support becomes problematic. The supporters-project organization
relationship is based on human cognitive behaviors and is directly affected by organizational
structure and politics. The second relationship is the system-supporters relationship, which
also depends on the organizational factors. The needs of the organization for the system may
change with time, due to which the system may become unacceptable. There can be some
political changes due to which the degree of satisfaction may diminish. Factors related to
users (biasness, skills, commitment, and understanding of needs) as well as the technical
process by which the system is being evaluated directly influence this relationship. The relationship
between project organization and system has a technical orientation, as it mainly
consists of a technical process of information system development. This process consists
of designing, creating, implementing, and making changes as required by the supporters. In
this relationship, factors like communication and cooperation among team members, tools
for development, requirement specification, the team??™s exposure to information systems,
development process, and skills have influences.
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