Informat on System Development Fa lure and Complex ty: A Case Study
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Thus flaws are problems which occur as a consequence of events in the development process.
Unless there is support available to cope with them, they will have the effect of reducing
the system??™s capacity to serve its supporters or of resulting in further flaws. As this capacity
to serve the supporters decreases and cost of managing the flaws increases, the project
becomes more prone to failure. No stakeholder can continue to support the costs of flaws
forever. In the long run, they will start to take notice of rising costs and undesirable results
and reduce their support. When the support dries up, the system lacks the necessary resources
and tends towards failure.
Complexity
We have discussed flaws in information systems and their negative effects on information
system development, and one may reach the logical argument that flaws of a system should
be removed. However, as these flaws are caused by interconnected factors, removing a flaw
can generate negative effects on other parts of system.
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