As per the evaluation and trial report of the project, the users
complained about a number of deficiencies. They reported variances in the expected and
actual implementation of different functionalities. There were errors in data processing which
caused the potential users at BETA to lose their interest. They also complained that the training
was of very basic level and was not properly designed and executed. The ALPHA team
was of the opinion that people attending the training sessions were mostly used to using an
older existing IS system and thus were reluctant to shift to the new system. Their association
and familiarity with the older system created hesitancy and an attitude of disinterest which
prevented them from appreciating and exploring the full functionality of the new portal.
It was observed that for some particular processes there were no standard operating procedures,
and different departments followed different procedures. This situation demanded
flexibility in different data structures and functionalities of the GAMMA system. As an
example, the pattern of student registration numbers varied in different departments. Such
anomalies caused some requirements changes, even at the later phases, and delayed the
implementation.
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