A formal audit was conducted by the external auditors, engaged by ALPHA, in December,
2003, who found that the delay was justified as the requirement engineering phase took a
much longer time as discussed above. The project took off a little in September, 2004, when
the Head of the Department of Computer Sciences started to lead the team to implement the
project. However, the project implementation came to a standstill in December, 2004, when
the client organization desired deputation of full-time experts by the ALPHA organization
to supervise the implementation, which included training of the end users to use the system
Informat on System Development Fa lure and Complex ty: A Case Study 0
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and subsequently adopt it. ALPHA expressed their inability to depute an expert without
charging further expenditure to BETA.
At present the status of the new portal is that it is being used as a passive repository of data.
The new system has not been adopted by the end users, and the system that earlier existed is
in use at the organizational level. ALPHA has received part of the agreed payment amount
and has an outstanding claim for the balance payment from BETA.
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