Alignment of
organizational processes and the IS systems was very important for successful implementation
of GAMMA. The end users at BETA were not ready to adopt the changed
organizational processes necessitated by the introduction of new technology.
The various complexity factors (Xia & Lee, 2004) and their impact on project GAMMA is
summarized in Table 6 and Table 7.
Conclusion
The main aim of the GAMMA project was to implement a Web portal for the academic
and administrative records management of BETA. Hence system GAMMA was required
to capture, store, and process data for a number of departments within BETA. Each department
had its own perspective regarding the policies and procedures of data and records
management. Being in the same organization, these processes were interlinked and processed
similar data.
0 Nauman, Az z, & Ishaq
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Complexity.Factor Effect in this
case
Level of Risk
Dynamic.Organizational.Complexity.
- The project caused changes in business processes. Yes High
- Users??™ information needs changed rapidly. Yes High
- Users??™ business processes changed rapidly.
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