Copying or distributing in print or electronic forms without written permission
of Idea Group Inc. is prohibited.
The different departments of BETA created complexity for the requirement analysis team
to decide on a particular set of requirement specifications. On the other hand, the users also
did not provide sufficient support, and their behavior was critical. The users from the lower
management just pointed out the flaws in the system, even if they were because of flaws in
the organizational processes of BETA. They did not accept the changes in business/organizational
processes which were caused by the new information system. On the other hand, the
business processes kept on changing due to their own needs as the people were also changing
in the BETA organization. The changes in business processes caused the rapid change
in information needs. At the technological dimension, there were also some changes in IT
architecture and software development tools, which caused more complexity in managing
the project on target. The analysis shows that Dynamic Organizational Complexity, Figure
3, contributed most to the project failure in this case.
One of the important objectives of IS in developing countries is to bring about improvement
in organizational and business processes.
Pages:
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706