The information systems support the current
processes to enhance the operations and improve information processing, which is helpful
to the organization for making its business processes more efficient. These improvements
are not without incurring any risk, as modifications or improvements are prone to introduce
complexities (Heeks, 2000). However, this case study shows that the changes towards improvements
in the processes caused by IS were not accepted by the supporters, which in turn
increased the weight of various risk factors. On the other hand, the change in processes, due
to the organization itself, caused delays and led the requirements to change significantly,
which in the end proved fatal for the project. The inability of the development team to freeze
the requirements and stick to the standard requirement specification is a major cause of the
failure. However, the business scenarios, in developing countries like Pakistan, demand this
type of flexibility in business agreements and job specifications.
With the help of this case study, we are able to identify a major problem area in the development
of information systems in general and Web-based applications in particular. The lack
Figure 3.
Pages:
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707